WorkAlign (field coaching)
I would like to start with Martin’s professionalism and his ability to engage Railroaders, he had a way of pulling from his personal experiences and using analogies that kept our attention. To start with he asked what I would like to gain this week and mine was to “be a better listener”, but I also asked for his assistance with the three other FLS’s – Front Line Supervisors. What I received from Martin was continuous feedback that allowed me to adjust as I went, which meant I could use what I learned in the next conversation (very effective to learn as you go). At the same he showed me how to develop the Leaders during our Operations Testing providing us with feedback or a debriefing after every work group we encountered, and after each encounter I did see a noticeable difference. To sum up, this was a very positive experience, I think what set it apart was Martin’s ability to coach as you go.